Director, IP Engineering and Technical Operations

Surprise, AZ

Job Type

Full-Time On Site


The Director, IP Engineering and Technical Operations will work with the network operations team to ensure the stability of the network and manage the additions/expansions as we grow into the future. The position will work directly with the Director of Network Deployment and Operations to achieve optimal operating status. The day-to-day operations include all core, metro aggregation and access gear.


-Overall responsibility for all components of the L2 and L3 network
-Manage and participate in 24/7 on-call rotation
-Work with engineers and other consultants on network design and implementation
-Cutover of new edge access equipment
-Oversee and manage the maintenance of all network elements
-Support the Director of Network Deployment and Operations in preparation and management of the department budget
-Support Customer Service on Tier 2 customer support
-Help provision for new installations using Calix equipment
-Troubleshoot and manage/resolve network trouble and outages
-Help with the migration off of Metaswitch to Alianza
-Oversee ACAM requirements, submitting of all data with geo coordinates to testing database
-Work with peers on the design and implementation of a wireless point to multipoint configuration
-Comply with industry standard safety protocols
-Maintain and update network documentation

-Knowledge of L2 and L3 routing and switching protocols. Ethernet, IP, OSPF, IS-IS, MPLS, VRF, BGP
-Knowledge of Calix equipment from an operations and provisioning view
-Knowledge of Metaswitch and cloud based phone systems
-Understanding of networking at L2, L3/telecommunications/internet, and willingness to learn
-Understanding of an ISP network both inside plant and outside plant
-Ability to work with others on all responsibilities
-Three to five years work experience in a network operations role