NOC Tier II

Surprise, AZ

Job Type

Full Time On-Site

Overview

Wyyerd Fiber is a fiber-to-the-premise internet and related services provider headquartered in Boulder, CO offering services in Arizona and California. Put simply, Wyyerd Fiber offers faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Wyyerd Fiber backs it up with superior, local customer service. Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.
If you are interested in a fast-growing company with a collaborative team culture and a strong belief in treating customers like the friends and neighbors that they are, Wyyerd Fiber may be just the right place for you.

Responsibilities

The Network Operations Tier II Technician is primarily responsible for the surveillance and repair of IP / Ethernet / PON networks consisting of devices from a variety of vendors such Juniper, Ciena, Calix and others. Applicants must have at least 1 year of experience working with Juniper or Cisco routing equipment and be knowledgeable on common Ethernet and IP protocols to include BGP, MPLS, OSPF, and other similar protocols. The Technician must also demonstrate customer service experience and be an effective communicator able to interact with customers both verbally and in writing to troubleshoot and resolve service issues.

Responsibilities
-Must have Juniper and/or Cisco router experience. (Juniper preferred)
-Must have layer 2 and layer 3 experience
-Monitor, troubleshoot, and repair Ethernet / IP / PON equipment and associated protocols to include BGP, MPLS, OSPF, and others.
-Effectively communicate and interact with customers, vendors, and internal organizations.
-Document work efforts and troubleshooting status.
-Work nights and/or weekends as scheduled
-Perform special projects and other duties as assigned

Qualifications
-1+ years of experience troubleshooting and repair of Ethernet & IP networks
-Excellent verbal and written communication skills
-Excellent customer service skills
-Effective problem solving and interpersonal skills
-Basic knowledge of office productivity software, both Google and Microsoft.
-Experience with trouble ticketing
-Knowledge of the following
-Passive Optical Networking
-Ethernet Switching
-IP Routing
-BGP
-MPLS
-OSPF
-Dense Wave Division Multiplexing (DWDM)
-Domain Name Servers (DNS)
-RFC2544 Ethernet Testing

Work Schedule/Shift
-This position requires shift work, shifts may vary
-On call rotation required
-Pay range DOE

Benefits, Rewards & Wellness
-Excellent Health, Dental & Vision Insurance
-Retirement 401(k) Savings Plan