Frequently Asked Questions

 

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What exactly is the construction and maintenance activity you doing?

 

There are generally two different types of work we are doing on our existing network to prepare the network to offer service:

1. We are upgrading network “pedestals” by removing them and replacing them with flush mounted underground structures which will be more aesthetically pleasing because they will be flush to the ground and not as visible in the community.  This process generally impacts about one in five homes and involves digging in the public easement area (usually at the very front of the yard by the sidewalk or street).  We are committed to repairing any areas we work in and leaving them in equivalent or better condition than before we started, as well as notifying residents before we perform this activity with door hangers. 

2. We are upgrading the network itself by pulling fiber optic cable through the existing conduit network, repairing that conduit network in certain areas where it is needed and readying the new fiber for service.  This process generally entails work in the utility easements at the edge of homeowners’ yards, next to the street or sidewalk, and entails lifting the lids to the network access points and pulling the fiber through to those locations.  This is generally done in teams of two or three people at each location.  

 

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What gives you permission to do this activity?

 

Wyyerd is an official public utility in the state of California.  This gives us permission to access our network in public easement areas.  Our franchise license number from the State of California Public Utilities Commission is 0059.  

 

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How do you have an existing network in my neighborhood if I’ve never heard of you?

 

Wyyerd acquired an existing cable company in late 2021 that had an existing conduit network and an existing state franchise license.  Our network is in the same common trench as other public utilities and has been there since the time the homes were built.  In other words, we are not a “new vendor” who is installing a whole new network – we are simply in the process of upgrading our network and removing legacy infrastructure in order to offer state-of-the-art fiber services to residents of Chula Vista and National City in the coming months.

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Are you committed to taking care of the areas you work in and leaving them in good condition?

 

As we perform work on our network to prepare to offer service, we are absolutely committed to leaving all areas where we do work in equivalent or better condition than when we started.  We have had some examples early on where we did not live up to this standard and we took swift measures to improve our process, diligence and quality control.  It is absolutely our intention to be an outstanding community partner.  Our network maintenance and upgrades will ultimately result in a more aesthetically pleasing look for the community because the pedestals that were previously above-ground and visible will be replaced with structures that are below-ground and not visible.  If you have any questions or concerns about this process please do not hesitate to contact us:​

Main office:  (619) 732-6100 or infoca@wyyerd.com.

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How will I know if my home/yard will be affected?

 

We are placing door hangers on residents’ doors to notify all residents prior to performing work.  Please also feel free to contact our office at any time.​  Main office:  (619) 732-6100 or infoca@wyyerd.com .

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What if I live in a private community/HOA with community-owned streets and/or other areas?

 

Our network maintenance and upgrading activity may involve, usually on a quite limited basis, work in community-owned areas having public easements for utilities.  As a certificated public utility in the state of California, we are permitted to access our network in these areas to perform maintenance.  Our franchise license number from the State of California Public Utilities Commission is 0059.  We are committed to repairing any areas we work in and leaving them in equivalent or better condition than before we started, providing door hanger and other notices to be respectful to home- and business-owners wondering what we are doing. 

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Who can I speak to if I have questions or concerns?

 

Wyyerd has knowledgable customer service representatives at our local office ready to answer any questions or concerns you may have. Please do not hesitate to contact our Main office:  (619) 732-6100 or infoca@wyyerd.com

 

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What does this network maintenance and upgrade work really look like