Director of Technical Operations

Surprise, AZ

Job Type

Full-Time On Site


Wyyerd Fiber is seeking a Director of Technical Operations to manage and operate Wyyerd Fiber's telecommunications network facilities. This position plays a critical role in the Network Operations team. The Network Operations team’s primary goals are to see that Wyyerd Fiber offers its customers the most advanced telecommunications services in our market and to seek to reduce Wyyerd Fiber's capital expenditure per customer.


The Director of Technical Operations will work with the network operations team to ensure the stability of the network and manage the additions/expansions as we grow into the future. The position will work directly with the Director of Network Deployment and Operations to achieve optimal operating status. The day-to-day operations include all core, metro aggregation and access gear.

-Overall responsibility for all components of the L2 and L3 network
-Manage and participate in 24/7 on-call rotation
-Work with engineers and other consultants on network design and implementation
-Cutover of new edge access equipment
-Oversee and manage the maintenance of all network elements
-Support the Director of Network Deployment and Operations in preparation and management of the -department budget
-Support Customer Service on Tier 2 customer support
-Help provision for new installations using Calix equipment
-Troubleshoot and manage/resolve network trouble and outages
-Help with the migration off of Metaswitch to Alianza
-Oversee ACAM requirements, submitting of all data with geo coordinates to testing database
-Work with peers on the design and implementation of a wireless point to multipoint configuration
-Comply with industry standard safety protocols
-Maintain and update network documentation

-Knowledge of L2 and L3 routing and switching protocols. Ethernet, IP, OSPF, IS-IS, MPLS, VRF, BGP
-Knowledge of Calix equipment from an operations and provisioning view
-Knowledge of Metaswitch and cloud based phone systems
-Understanding of networking at L2, L3/telecommunications/internet, and willingness to learn
-Understanding of an ISP network both inside plant and outside plant
-Ability to work with others on all responsibilities
-Three to five years work experience in a network operations role