Unlike many other providers, Wyyerd views the speeds we advertise as the minimum that you should experience, not the maximum (or an unachievable “approximate” number). Wyyerd also commits to this on both download and upload speeds. Our install technicians test your speeds at the time of installation to ensure this.

That said, depending on how you use the service over time, you may find that certain factors impact your speeds:

• Your actual speed may be affected by the capability and age of your devices, the software you are using, the server of the site you are visiting, and the overall volume of Internet traffic at any given moment.

• The connected device (such as a laptop, mobile phone or tablet) being used to test speed will also affect speed results. If the computer has a slow processor, limited memory, or has several processes running at the time of the speed test, results will be slower.

• Running speed tests over Wi-Fi will produce lower speed results than through over a hardline connection. You will get the best, most optimal speeds from your computer or other device when you use a hardwired connection.

• Certain customer locations with legacy or incompatible equipment may experience a max speed of 940 Mbps for our 1 GIG customers.

• Distant speed test servers may report slower speeds due to the distance and latency involved. Latency is the time it takes for data to travel from one point to another. The farther away the server is, the higher the latency will be. This can cause a delay in the data transmission, which can result in slower speeds.