Contract Buyout Program

The Contract Buyout Program is a service provided by Wyyerd that allows customers to be reimbursed for the Early Termination Fee (ETF) charged by their previous Internet, voice (excluding wireless), or video service provider when they switch to Wyyerd.

To qualify for the Contract Buyout Program, you must submit a billing statement from your previous provider clearly outlining the total ETF charge. You can email the request along with the required documentation to Contract.Buyout@wyyerd.com or submit your request on the form above. Please ensure that the application is received within 90 days of the installation of the qualifying services.

Once your contract buyout submission is received, the contract buyout credit will be applied to your bill within 4 months. The credit will be applied as a lump sum toward your existing products and will be used until it is exhausted. However, please note that if you terminate your account, any remaining credit will be forfeited.

No. The Wyyerd contract buyout program will reimburse eligible ETFs in the form of a bill credit.

Only Early Termination Fees (ETFs) are eligible for reimbursement through the Contract Buyout Program. Wyyerd does not provide reimbursement for any other type of fee, including, but not limited to, additional taxes, service fees, equipment return fees, or Internet subscription charges.

Wyyerd will reimburse up to $200 for residential customers. However, it is important to note that the reimbursement is subject to the terms and conditions of the Contract Buyout Program.

Customers may apply for an ETF reimbursement from Cable, DSL, Fixed Wireless Access (FWA), or Fiber Internet providers. Additionally, existing voice services (excluding wireless and hardware fees) are eligible if a qualified Internet service is purchased. Non-transferable video services that incur an ETF are also eligible when a qualified Internet service is purchased. However, streaming services that are transferable, such as Netflix and Hulu, are not eligible for reimbursement.

To be eligible for the Contract Buyout Program, you must be purchasing a qualified Internet product, which includes standard active plans only. ACP credits applied to standard plans would qualify, but the ACP 150 Mbps plan would not.

To qualify for Wyyerd Fiber’s contract buyout program, customers must order and install Wyyerd Fiber residential Internet service. To receive credit reimbursement, Customer must be in good standing. Customer must submit the Wyyerd Fiber contract buyout form along with a copy of the final bill from the previous with early termination fees clearly marked. Upon receipt of the forms and verification of eligibility, a bill credit will be issued on the 4th occurring statement. The service address and customer name on the previous provider’s statement must match the service address and customer name shown on the Wyyerd Fiber account. The bill credit amount will be determined by the early termination fee on the final invoice from the previous provider, not to exceed $200. Wyyerd Fiber does not “reimburse” any additional taxes, service fees, return equipment fees, or other charges. Contract buyout forms must be received by Wyyerd Fiber within 90 days of installation of Wyyerd Fiber residential Internet service. Customer must install and retain Wyyerd Fiber Internet account through the redemption process. Credit has no cash value and is non-transferable. No refunds will be given for credit amounts. Offer limited to one contract buyout per household. Forms may be submitted online. Offer is available on all Wyyerd Fiber Internet products except for the ACP 150 Mbps product.