Wyyerd Fiber

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Contract Buyout Program

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In a contract? We can help with that! 

At Wyyerd Fiber, we don’t like contracts. You should have a choice on who provides your Internet. Now introducing our Contract Buyout Program, where you will be reimbursed up to $200 for qualifying home Internet and phone service contract cancellation fees when you switch to Wyyerd Fiber.

Here’s how it works:

Step 1. 
Get your final statement, including the early termination fee, from your existing provider.

Step 2. 
Fill out our easy-to-use online form below within 90 days of your installation date. 

Step 3. 
Experience the joy of seamless connectivity with your new Wyyerd Fiber internet!

Contract Buyout Form

Contract Buyout Form

Name(Required)
Max. file size: 50 MB.

Get out of an unwanted contract and switch to better Fiber Internet.

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Eligibility and FAQ

What is the Contract Buyout Program?

The Contract Buyout Program is a service provided by Wyyerd that allows customers to be reimbursed for the Early Termination Fee (ETF) charged by their previous Internet, voice (excluding wireless), or video service provider when they switch to Wyyerd.

What documentation do I need to provide to qualify for the Contract Buyout Program?

To qualify for the Contract Buyout Program, you must submit a billing statement from your previous provider clearly outlining the total ETF charge. You can email the request along with the required documentation to Contract.Buyout@wyyerd.com or submit your request on the form above. Please ensure that the application is received within 90 days of the installation of the qualifying services.

How will the reimbursement be applied?

Once your contract buyout submission is received, the contract buyout credit will be applied to your bill within 4 months. The credit will be applied as a lump sum toward your existing products and will be used until it is exhausted. However, please note that if you terminate your account, any remaining credit will be forfeited.

Can I receive a check for my reimbursement?

No. The Wyyerd contract buyout program will reimburse eligible ETFs in the form of a bill credit.

Are taxes and additional fees covered under the contract buyout program?

Only Early Termination Fees (ETFs) are eligible for reimbursement through the Contract Buyout Program. Wyyerd does not provide reimbursement for any other type of fee, including, but not limited to, additional taxes, service fees, equipment return fees, or Internet subscription charges.

How much will I be reimbursed through the Contract Buyout Program?

Wyyerd will reimburse up to $200 for residential customers. However, it is important to note that the reimbursement is subject to the terms and conditions of the Contract Buyout Program.

What competitive services are eligible for the Contract Buyout Program?

Customers may apply for an ETF reimbursement from Cable, DSL, Fixed Wireless Access (FWA), Satellite, or Fiber Internet providers. Additionally, existing voice services (excluding wireless and hardware fees) are eligible if a qualified Internet service is purchased. Non-transferable video services that incur an ETF are also eligible when a qualified Internet service is purchased. However, streaming services that are transferable, such as Netflix and Hulu, are not eligible for reimbursement.

What Wyyerd services are eligible for the Contract Buyout Program?

To be eligible for the Contract Buyout Program, you must be purchasing a qualified Internet product, which includes standard active plans only. ACP credits applied to standard plans would qualify, but the ACP 150 Mbps plan would not.

Contract Buyout Program Terms and Conditions

To qualify for Wyyerd Fiber’s contract buyout program, customers must order and install Wyyerd Fiber residential Internet service. To receive credit reimbursement, Customer must be in good standing. Customer must submit the Wyyerd Fiber contract buyout form along with a copy of the final bill from the previous with early termination fees clearly marked. Upon receipt of the forms and verification of eligibility, a bill credit will be issued on the 4th occurring statement. The service address and customer name on the previous provider’s statement must match the service address and customer name shown on the Wyyerd Fiber account. The bill credit amount will be determined by the early termination fee on the final invoice from the previous provider, not to exceed $200. Wyyerd Fiber does not “reimburse” any additional taxes, service fees, return equipment fees, or other charges. Contract buyout forms must be received by Wyyerd Fiber within 90 days of installation of Wyyerd Fiber residential Internet service. Customer must install and retain Wyyerd Fiber Internet account through the redemption process. Credit has no cash value and is non-transferable. No refunds will be given for credit amounts. Offer limited to one contract buyout per household. Forms may be submitted online. Offer is available on all Wyyerd Fiber Internet products except for the Wyyerd Fiber Assist 150 Mbps product.

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